Concierge Support Service

Concierge Support Benefits

Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.

Make sure your system is up to date and performing well.  We include an annual tune-up with all of our packages that ensure your system is running smoothly as it should be. 

We design systems with remote access in mind.  This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person. 

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24/7 Support

Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.

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Annual Tune-Up

Make sure your system is up to date and performing well.  We include an annual tune-up with all of our packages that ensure your system is running smoothly as it should be. 

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Remote Repair

We design systems with remote access in mind.  This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person. 

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Discounted Rates

Included with our concierge support are discounted rates for in-home support, as well as discounted hardware upgrades and second properties. 

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Priority Response

Premium & Prime Tier Only

If you experience any issues with your devices or system, our guaranteed response times give you the peace of mind that our technicians will be on-site in as little as one day. 

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Proactive Monitoring

Premium & Prime Tier Only

We will proactively monitor your system, troubleshooting potential issues before they arise. 

Contact Availability:

9am-4pm, Monday - Friday

Remote Support: $79 per hour

Reactive Support

In-home Support:

Timeframes based on availability

Emergency Software Upgrades:

 Based on availability

Annual Tune Up:

$600 In-home/$300 remote

In-Home Support:

$105 per hour + $79 call-out fee

No loyalty discounts

Setup Fee: $600

Non-Subscribers

COST PER SUPPORT

Contact Availability:

24/7 - 365 days a year support

 Unlimited Remote Support

Reactive Support

Guaranteed In-home Support within:

5 days

Emergency Software Upgrades within:

 5 days

Annual Tune-Up:

1x Remote Tune-Up, worth $300

Discounted In-Home Support:

$100 per hour + $0 call-out fee

10% discount on Upgrades & 20% off Second Home Loyalty Discount

Discounted Setup Fee: $400

Standard

$29
PER MONTH

Contact Availibility:

24/7 - 365 days a year support

 Unlimited Remote Support

Proactive Monitoring & Support

Guaranteed In-home Support within:

2 days

Emergency Software Upgrades within:

 2 days

Annual Tune-Up:

1x Remote Tune-Up, worth $600

Discounted In-Home Support:

$100 per hour + $0 call-out fee

10% discount on Upgrades & 20% off Second Home Loyalty Discount

Discounted Setup Fee: $400

Premium

$59
PER MONTH

Contact Availibility:

24/7 - 365 days a year support

 Unlimited Remote Support

Proactive Monitoring & Support

Guaranteed In-home Support within:

1 day

Emergency Software Upgrades within:

 1 day

Annual Tune-Up:

2x Remote Tune-Up, worth $1200

Discounted In-Home Support:

$100 per hour + $0 call-out fee

10% discount on Upgrades & 20% off Second Home Loyalty Discount

Discounted Setup Fee: $400

Prime

$79
PER MONTH

BEST VALUE