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Concierge Support Service
Concierge Support Benefits
Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.
Make sure your system is up to date and performing well. We include an annual tune-up with all of our packages that ensure your system is running smoothly as it should be.
We design systems with remote access in mind. This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person.
24/7 Support
Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.
Annual Tune-Up
Make sure your system is up to date and performing well. We include an annual tune-up with all of our packages that ensure your system is running smoothly as it should be.
Remote Repair
We design systems with remote access in mind. This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person.
Discounted Rates
Included with our concierge support are discounted rates for in-home support, as well as discounted hardware upgrades and second properties.
Priority Response
Premium & Prime Tier Only
If you experience any issues with your devices or system, our guaranteed response times give you the peace of mind that our technicians will be on-site in as little as one day.
Proactive Monitoring
Premium & Prime Tier Only
We will proactively monitor your system, troubleshooting potential issues before they arise.
Non-Subscribers
COST PER SUPPORT
Contact Availability:
9am-5pm, Monday - Friday
Remote Support: $79 per hour
Reactive Support
In-home Support:
Timeframes based on availability
Emergency Software Upgrades:
Based on availability
Annual Tune Up:
N/A
In-Home Support:
$95 per hour + $79 call-out fee
No loyalty discounts
Setup Fee: $0
Contact Availability:
24/7 - 365 days a year support
Unlimited Remote Support
Reactive Support
Guaranteed In-home Support within:
7 days
Emergency Software Upgrades within:
2 days
Annual Tune-Up:
1x Remote Tune-Up, worth $300
Discounted In-Home Support:
$90 per hour + $0 call-out fee
5% discount on Upgrades & 10% off Second Home Loyalty Discount
Setup Fee: $30
Standard
$39
PER MONTH
Contact Availibility:
24/7 - 365 days a year support
Unlimited Remote Support
Proactive Monitoring & Support
Guaranteed In-home Support within:
4 days
Emergency Software Upgrades within:
1 days
Annual Tune-Up:
1x Remote Tune-Up, worth $600
Discounted In-Home Support:
$80 per hour + $0 call-out fee
8% discount on Upgrades & 15% off Second Home Loyalty Discount
Discounted Setup Fee: $25
Premium
$59
PER MONTH
Contact Availibility:
24/7 - 365 days a year support
Unlimited Remote Support
Proactive Monitoring & Support
Guaranteed In-home Support within:
1 day
Emergency Software Upgrades within:
1 day
Annual Tune-Up:
2x Remote Tune-Up, worth $900
Discounted In-Home Support:
$70 per hour + $0 call-out fee
10% discount on Upgrades & 20% off Second Home Loyalty Discount
Discounted Setup Fee: $25